Terms & Conditions
You will find important information here, including payments, bookings, e-tickets, transfers, and cancellations.
These are the General Terms of Service and Cancellation Policy of Perla norðursins hf., kt. 561115-1680, Varmahlíð 1 (Öskjuhlíð), 105 Reykjavík, Iceland.
These terms and policies apply to all guests visiting Perlan and purchasing their services/products, e.g., at https://www.perlan.is, hereafter called the website, through Bókun (the Perlan booking system), or at the site at Perlan, Varmahlíð 1, 105 Reykjavík, Iceland.
1. Prices and payments
All purchases made at Perlan or through the website require full payment at the time of sale.
Prices quoted can change without notice.
The price is fixed if payment is made to Perlan in EUR or USD. A cash payback is always in ISK.
After payment and/or an invoice have been issued, the price is guaranteed against any surcharge unless the price increases due to government laws or currency fluctuations.
Admission that includes multiple services and/or products is solely based on availability at the visit. All the products and/or services included in the admission type, e.g., restaurant reservations, are subject to availability.
Should these services/products be unavailable for any reason, you will be entitled to a refund of that service/product or change your booking to another time and/or date without having to pay any change fee.
2. E-tickets
When you book your admission at the website or at Perlan, the electronic ticket you receive can only be used once. All subsequent usages will be refused.
Unauthorized or attempted resale may result in ticket seizure and cancellation without compensation. Tickets acquired from unauthorized sources (including lost, stolen, or counterfeit) will be rendered void. Tickets cannot be exchanged for cash, and reproducing them in any form is illegal.
The ticket is valid only on the date and time selected in the booking process, as clearly stated on the ticket you received after completing your purchase. If you don’t arrive on the pre-booked date and time, Perlan cannot guarantee availability.
3. Amending a booking for Perlan
To amend a booking, please send us a request via email at info@perlan.is and reference your original booking confirmation number. Groups buying tickets via Bókun need to make amendments in Bókun. A group can change the ticket to another date within 24 hours of the booked service hour.
4. Cancelling a booking
A. Individuals
All cancellations must be presented to Perlan via agent@perlan.is.
If you cancel within 24 hours’ notice, 100 % is refunded.
If you cancel with less than 24 hours' notice, no refund will be made. However, you can change your ticket to another date at the time of booking.
Perlan reserves the right to cancel all bookings and reservations when unable to provide the company’s services due to Force majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.
Perlan disclaims responsibility for any loss, damage, accidents, sickness, or schedule changes caused by Force Majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control and for expenses due to any of these reasons.
Perlan disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the guest's personal liability.
B. Groups booked via Bókun
All cancellations must be made through BÓKUN (Perlan booking system).
If a group cancels within 24 hours’ notice, 100 % is refunded.
If a group cancels with less than 24 hours’ notice, no refund is made. The group can change the ticket to another date at the time of booking.
Perlan reserves the right to cancel all bookings and reservations when unable to provide the company’s services due to Force majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.
Perlan disclaims responsibility for any loss, damage, accidents, sickness, or schedule changes caused by Force Majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control and for expenses due to any of these reasons.
Perlan disclaims responsibility for any valuables that might be lost or damaged during the visit. All such losses and expenses are the guest's personal liability.
5. General provisions
You agree that any claim, action, or lawsuit arising from these terms and conditions and/or the services/products purchased shall be interpreted and governed in conformity with Icelandic law. For any legal dispute, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of Reykjavík, Iceland.
6. Terms amendments
Perlan reserves the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision is set in this document.
Your continued use of the Perlan webpage after any such modifications will constitute your acknowledgment of the modified Terms and your agreement to abide by the modified Terms.
Last revised: 1.3.2025
Perlan – Wonders of Iceland