Cancellation Policy
1. Amending a booking for Perlan
To amend a booking, please send us a request via email at info@perlan.is and reference your original booking confirmation number. Groups buying tickets via Bókun need to make amendments in Bókun. A group can change the ticket to another date within 24 hours of booked service hour.
Where changes involve moving from a higher-priced ticket to a lower-priced ticket, the difference will not be refunded. You cannot change the date or time of a booking after the originally selected date/time has passed.
2. Cancelling a booking
A. Individuals
All cancellations must be presented to Perlan via agent@perlan.is.
If you cancel with more than 24 hours’ notice: 100 % is refunded.
If you cancel with less than 24 hours’ notice: No refund is made. You can change your ticket to another date at the date of booking.
Perlan reserves the right to cancel all bookings and reservations when unable to provide the company’s services due to Force majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.
Perlan disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by Force Majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control, and for expenses due to any of these reasons.
Perlan disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.
B. Groups booked via Bókun
All cancellations must be made through BÓKUN (Perlan booking system).
If a group cancels with more than 24 hours’ notice: 100 % is refunded.
If a group cancels with less than 24 hours’ notice: No refund is made. A group can change the ticket to another date within 24 hours.
Perlan reserves the right to cancel all bookings and reservations, when unable to provide the company’s services due to Force majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.
Perlan disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by Force Majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control, and for expenses due to any of these reasons.
Perlan disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.
C. Private Events
Perlan offers a full refund if cancelled 15 days before arrival for pre-booked private events:
All cancellations must be presented to Perlan in writing, via e-mail, at agent@perlan.is.
Refund policy for private event cancellation is as following:
Fifteen days or more before the reserved private event date - Full refund.
8-14 days before the reserved private event date - 80% will be refunded.
1-7 days before the reserved private event date - 20% will be refunded.
All cancellation fees held by Perlan are only intended to cover our direct cost of amending and/or cancelling the reservation.
Perlan reserves the right to change or cancel booking and reservation by events of operating requirements or circumstances beyond its control. Such events as natural hazards, unfavorable weather or extreme conditions, equipment malfunction, or any other similar events that could result in the temporary closure of Perlan or one of Perlan exhibitions. All bookings and reservations which Perlan cancels, the Reseller shall be entitled to either a full refund or to change the booking to another date free of charge.
All cancellations must be presented to Perlan via restaurant@perlan.is.
If you cancel with more than 24 hours’ notice: 100 % is refunded.
If you cancel with less than 24 hours’ notice: No refund is made. You can change your ticket to another date at the date of booking.
Perlan reserves the right to cancel all bookings and reservations, when unable to provide the company’s services due to Force majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.
Perlan disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by Force Majeure events, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control, and for expenses due to any of these reasons.
Perlan disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.
3. Changes
Perlan reserves the right to change this Policy at any time. The date of the last revision is set in this document.
Last revised: 15. May 2023
Perlan – Wonders of Iceland